Wildix Options and Phones
Wildix Collaboration is a web-based tool that enables simple, instant and secure communication between the employees from different offices of the company, situated all over the world, from office phones, PC, but also from mobile devices (BYOD). You can participate in a conference, make a call (video, audio), start sharing your desktop, send faxes and virtual reminders with just one click.
Each user can access the Wildix Collaboration tool from any location (office, home, on the move, any place with Internet connection), using any device (PC, laptop, tablet), regardless of the OS and without having to install any components.
Wildix Collaboration allows communicating presence information and geolocation, so that each user can monitor in real time who is online, absent, busy in another conversation or does not want to be disturbed.
Communication-Enabled Business Processes – Wildix WebAPI integrates UC into such applications as CRM, ERP.
If you are using Cloud and you have problems with your Internet connection, you are still able to work. Wildix Cloud together with WMS Network makes sure you can continue working even when offline. This multisite solution already used by banks, chain stores, hospitals and highways, ensures continuity of services in all the branch offices, even in the most critical situations.
How does it work?
The Server PBX of the WMS Network is situated in the Cloud. You can connect as many Client PBXs as you wish and anywhere you need, to the Server. The Clients are connected to the Server and to all the other reachable Clients.
The users database and the ACLs (Access Control Lists) are synced all over the network.
Calls, chat, video and presence information is transmitted from Client to Client. In cases when direct communication between the Client PBXs is impossible, the Server PBX is used as proxy.
Wildix WebRTC Kite
Wildix Kite is a professional solution for business communication based on the WebRTC technology that brings Unified Communications to the website. With Wildix Kite a website visitor can communicate with the company, call agents via, chat audio and video call, desktop sharing and file transfer, all this with just one click. Kite is fully integrated into Wildix Unified Communication system and it turns the corporate website into an efficient marketing tool.
Wildix Mobility Enterprise
Mobile extension integrates mobile phones of employees into the corporate telephone system. Today this feature is fundamental, and it is no longer an option, it became a commodity.
Wildix Mobility service can be easily enabled and customized in several seconds and it offers the following features:
- Mobile phone and office phone ring simultaneously.
- Mobile phone rings several seconds after the office phone.
- Mobile phone rings in particular time slots.
- All devices registered to your account ring simultaneously or one after another
Monitoring and Reporting
Without monitoring, control and analysis there is no strategy. Wildix offers efficient reporting tools that provide you with the information relative to the call activity of the employees, such as number, duration, type and costs of all the calls received and made by your call agents.
Internal and external call traffic reporting and analysis. Information on the number, duration, types and costs of the inbound and outbound traffic in charts and data grids. CDR-View is helpful to the company management while analyzing a particular event or the company call activity in general, or while deciding on the future business strategy. A simple way to add value to your investment.
Real-time SLA (Service-Level Agreement) monitoring tool. The application allows monitoring your call agents’ activity and provides you with the information on the SLA which helps to measure the call center performance.
Wildix Collaboration Mobile Apps
- Calls via VoIP or GSM to all contacts in the phonebook
- Video calls to users
- Chat and call history
- Virtual reminders
- Users’ presence information and geolocation
- Synchronization with Microsoft Exchange, Outlook and others
- Mobile SIP Client on WiFi, 3G, 4G-LTE networks
- Encrypted HTTPS connection to the PBX
- WMS version 3.40 or higher
- iOS version 8 or higher
- iPhone 4s minimum
- Android OS 4 or higher
Wildix WP410 VoIP phone
- Display:132*64 LCD
- 2 x Port 10/100
- HD wideband audio
- PBX phonebooks
- Max 4 BLF keys
- PoE IEEE 802.3af
- Online call history
- Quick DND key
- Visual / Audio BLF
- Voicemail notification
Wildix Workforce VoIP Phone
All the features of WP410 +
- 2.8’’ color display 320*240
- Presence monitoring
- Caller image
- 2 x Gigabit Port 10/100/1000
- Max 16 BLF keys
- 802.3az Green Ethernet
- Support of WPEHS
Wildix Welcome Console VoIP Phone
All the features of Workforce +
- 4.3’’ color display 480*272
- Max 30 BLF keys
- + up to 3 extension modules
- Support of WP490EXT