Wildix Options and Phones

Collaboration

Wildix Collaboration is a web-based tool that enables simple, instant and secure communication between the employees from different offices of the company, situated all over the world, from office phones, PC, but also from mobile devices (BYOD). You can participate in a conference, make a call (video, audio), start sharing your desktop, send faxes and virtual reminders with just one click.

Each user can access the Wildix Collaboration tool from any location (office, home, on the move, any place with Internet connection), using any device (PC, laptop, tablet), regardless of the OS and without having to install any components.

Wildix Collaboration allows communicating presence information and geolocation, so that each user can monitor in real time who is online, absent, busy in another conversation or does not want to be disturbed.

Cloud

All the Wildix Unified Communications features are available in the Cloud.

Communication-Enabled Business Processes – Wildix WebAPI integrates UC into such applications as CRM, ERP.

Bring Your Own Device – Unified Communications on employee-owned iOS and Android devices.

MONITORING and CALL CENTER WALLBOARD – Without control and analysis there is no strategy. Real-time call activity monitoring.

VoIP system and WMS Network – Wildix is a complete and multi-site SIP/XMPP and Unified Communications solution.

If you are using Cloud and you have problems with your Internet connection, you are still able to work. Wildix Cloud together with WMS Network makes sure you can continue working even when offline. This multisite solution already used by banks, chain stores, hospitals and highways, ensures continuity of services in all the branch offices, even in the most critical situations.
How does it work?

The Server PBX of the WMS Network is situated in the Cloud. You can connect as many Client PBXs as you wish and anywhere you need, to the Server. The Clients are connected to the Server and to all the other reachable Clients.

The users database and the ACLs (Access Control Lists) are synced all over the network.
Calls, chat, video and presence information is transmitted from Client to Client. In cases when direct communication between the Client PBXs is impossible, the Server PBX is used as proxy.

Wildix WebRTC Kite

Wildix Kite is a professional solution for business communication based on the WebRTC technology that brings Unified Communications to the website. With Wildix Kite a website visitor can communicate with the company, call agents via, chat audio and video call, desktop sharing and file transfer, all this with just one click. Kite is fully integrated into Wildix Unified Communication system and it turns the corporate website into an efficient marketing tool.

Wildix Mobility Enterprise

Mobile extension integrates mobile phones of employees into the corporate telephone system. Today this feature is fundamental, and it is no longer an option, it became a commodity.

Wildix Mobility service can be easily enabled and customized in several seconds and it offers the following features:

Mobile phone and office phone ring simultaneously.
Mobile phone rings several seconds after the office phone.
Mobile phone rings in particular time slots.
All devices registered to your account ring simultaneously or one after another

Monitoring and Reporting

Without monitoring, control and analysis there is no strategy. Wildix offers efficient reporting tools that provide you with the information relative to the call activity of the employees, such as number, duration, type and costs of all the calls received and made by your call agents.

CDR-View

Internal and external call traffic reporting and analysis. Information on the number, duration, types and costs of the inbound and outbound traffic in charts and data grids. CDR-View is helpful to the company management while analyzing a particular event or the company call activity in general, or while deciding on the future business strategy. A simple way to add value to your investment.

Wildix Call Center Wallboard

Real-time SLA (Service-Level Agreement) monitoring tool. The application allows monitoring your call agents’ activity and provides you with the information on the SLA which helps to measure the call center performance.

Wildix Collaboration Mobile Apps

Wildix Collaboration Mobile Apps offer the Unified Communications features of your enterprise PBX on your iPhone, iPod Touch, iPad and Android smartphones. All of the Wildix Collaboration features are available on Android and IOS.